FAQs
Welcome to our FAQs page, where we aim to provide clear and concise answers to your most common questions. Whether you're curious about the perfect wig fit, wondering how to apply our luxurious lashes, or seeking advice on selecting the right scent, we've got you covered. Dive into our expertly compiled information to enhance your shopping experience and make informed choices with confidence. If you need further assistance or personalized advice, don't hesitate to reach out to us at aiteshabell@icloud.com. Your style journey is important to us, and we're here to help every step of the way!
Frequently Asked Questions
How do I choose the right wig size?
Measure the circumference of your head from the front hairline, behind your ear, to the nape of your neck, to the other ear and then back to the front hairline. Match your head circumference to the sizes provided in our product details to find your perfect fit.
What are your wigs made from?
We offer a variety of wigs made from high-quality synthetic fibers and human hair. Each product description on our website will specify the type of material used.
How often should I wash my wig?
It depends on how often you wear it, but generally, washing after 10 to 14 wears is recommended. Use products specifically designed for wig care to extend its life.
Are your scents suitable for sensitive skin?
We provide detailed ingredient lists on our product pages. If you have sensitive skin, we recommend reviewing the ingredients and patch testing before regular use.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. All transactions are secure and encrypted to protect your information.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes.
Do you offer customer support?
Absolutely! Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at aiteshabell@icloud.com and we'll be happy to help.
Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, please contact us immediately. We will arrange for a return or exchange and ensure that you receive a replacement product promptly.
How can I contact you for further assistance?
For further assistance or inquiries, please don't hesitate to contact us at aiteshabell@icloud.com. Our team is here to help and ensure that your shopping experience with the Xxotic Shop is nothing short of exceptional.